Phillippe Juan

BSIT- IV

Acknowledgement

Firstly, I would like to express my sincere gratitude to my advisor Dr. Aris Ignacio for the continuous support of my study and related research, for his patience, motivation, and immense knowledge. His guidance helped me in all the time of research and writing of this thesis. I could not have imagined having a better advisor and mentor for my study.

My sincere thanks also goes to Sir Rielann Velasquez and Sir Herbert Cipriano and other employees who provided me an opportunity to join their team as intern, and who gave me knowledge on their facilities.

I also thank other fellow interns for the making this experience more enjoyable. This internship was more fun with you guys.

Last but not the least, I would like to thank my family: my parents and to my brothers and sister for supporting me spiritually

Introduction

Firstly I chose this course because I already had an interest in computers. I enjoyed my first computer classes in grade school and as I progressed I got more and more into the technical side of the subject. I wanted to know more about the hardware and later on the software. The IT field is always changing and there are always new technologies that are being introduced and old technologies that are being phased out.

Not only does it encompass a multitude of callings, like Computer Programmer, Network System Administrator and Web Developer, it also keeps you from being locked up in a single niche market. Most of these professions within the IT sector are required in many fields. IT personnel are required in the military, hospitals, schools, law firms, banks and just about any major company

As you can see this is a field that is high in demand, with many job and learning opportunities, yet it still has some of the highest paying career options available today. If you have the motivation and determination to become one of the best in what you do you will have a lot of job opportunities and a whole bunch of fields that require the skill sets you have acquired to choose from.

So what I'm trying to say is that I chose IT because it promises a lot of business opportunities and is available all across the world. This is also an opportunity for me to go overseas.

Work of task expectations

Here at Xerox I expected to just do mostly paper work. I didn't read much about what their business is or what they do exactly. I was in fact really nervous when I was just expecting to submit my resume and paperwork for it, I later found out that the interview was on the same day so I was shockingly unprepared. But fortunately I passed the interview and was accepted. Sir Allen informed me that there would be manual work which includes moving a lot of hardware. There would also be a lot of interacting with other people and assisting them with problems on their workstations. He also said that we will not just be focusing on desktops there would also be networking and server work.

Company Profile

Xerox Mission Statement:

"Through the world's leading technology and services in business process and document management, we're at the heart of enterprises small to large, giving our clients the freedom to focus on what matters most: their real business"

Xerox Corporation, incorporated on April 18, 1906, is engaged in offering business process and document management solutions. The Company operates through the following segments: Services, Document Technology and Other. The Company's customers include small and midsize businesses (SMBs), graphic communications companies, Governmental entities, educational institutions and Fortune 1000 corporate accounts.

Services

The Company's Services segment provides two types of service offerings: Business Process Outsourcing (BPO) and Document Outsourcing (DO). It provides multi-industry offerings, such as customer care, transaction processing, finance and accounting, and human resources, as well as industry focused offerings in areas, such as healthcare, transportation, financial services, retail and telecommunications. 

The BPO solutions are brought to market through industry business groups and are delivered to customers through global capability organizations. The industry business groups include Commercial Healthcare, Healthcare Payer and Pharma, Healthcare Provider Solutions, Commercial Industries, Public Sector, Transportation Services, State, Local and Federal Government Services, and Government Healthcare. As part of this segment, the Company offers Xerox Document Analytics Service, Xerox Secure Print Manager Suite, Xerox Workflow Assessment Services, Xerox Digital Alternatives, Xerox ePublishing Services and Xerox Print Awareness Tool.

The Company has six global capability groups, which include Customer Care, Transaction Processing, Human Resources Services, Finance and Accounting, Communication and Marketing Services, and Consulting and Analytics Services. Within Document Outsourcing, the Company offers Managed Print Services (MPS) and Centralized Print Services (CPS). The Company's MPS offering caters to enterprises and Governmental entities, while the CPS offering caters to the on-demand, production printing, publishing and mailroom operations needs of Governments, large enterprises and mid-size businesses. The Company also offers Information Technology (IT) solutions.

Document Technology

The Company's Document Technology segment includes the sale of products and supplies, as well as the associated technical service and financing of those products. The product groups offered under this segment are Entry, Mid-Range and High-End. Entry comprises desktop monochrome and color printers and multifunction printers ranging from small personal devices to workgroup printers and MFPs that serve the needs of office workgroups. Mid-Range comprises products, such as a range of multifunction printers, copiers, digital printing presses and light production devices, and solutions, offered for enterprises of all sizes.

High-End digital color and monochrome solutions are designed for customers in the graphic communications industry and large enterprises with high-volume printing requirements. High-End solutions offer full-color, on-demand printing of a range of applications, including variable data for personalized content and 1:1 marketing.

The Company's solutions under this segment include Xerox ConnectKey technology, WorkCentre 6655 A4 MFP, WorkCentre 4265 A4 MFP, Phaser Monochrome printers, Xerox Secure Access Version 5.0, Xerox Mobile Print Solution 3.0, Xerox App Studio 2.0, WorkCentre 7970 Color A3 MFP, WorkCentre 5945/5955 Monochrome A3 MFP, Xerox Color C60/C70 Printer, FreeFlow Core, FreeFlow Digital Publisher, FreeFlow Variable Information Suite, IntegratedPLUS Automated Finishing, IntegratedPLUS Automated Color Management, Xerox CiPress Production Inkjet Systems, Xerox Versant 2100 Press, Production Accurate Registration, the Xerox Automated Color Quality Suite, Versant 2100 Press, Xerox iGen, Xerox Color Presses, Xerox Nuvera, DocuTech and DocuPrint series, and Xerox Wide Format IJP 2000.

The Company competes with Accenture, Aon, Computer Sciences Corporation, Convergys, Genpact, Hewlett-Packard, IBM, Teletech, Canon-, Konica Minolta, Lexmark and Ricoh.

Professional Experiences and Trainings

DATE	ACTIVITIES
June 16	OJT Briefing
June 17-18	We watched several video tutorials of what techniques are used in the office
June 19	We were taught how imaging works
June 22	Practiced capturing and applying an image. Sysprep was introduced.
June 23	Set up a virtual machine on one of the desktops and demonstrated how it functions
June 24-26	Learned how to salvage the contents of a broken hard drive.
June 29-30	Updated Mcaffee Antivirus of a production area.

JULY 2015

DATE	ACTIVITIES
July 1	Trouble shoot a portable projector that wouldn't connect.
July 3	Discussed how packet tracer works and how to use it.
July 6	IT Support (Imaging & software installation)
July 7	Imaging using the network.
July 9	Server Room tour and discussion about RAID.
July 10	IT Support (Imaging, device configurations & network printer setup)
July 13	Server reboot.
July 14	Desktop Support
July 15	Clearance. IT Support (PC setup)
July 16-17	Desktop Support
July 20	Desktop Support
July 21-22	Set up stations with iMacs
July 23	Training room set up
July 27-30	Desktop Support

AUGUST 2015

DATE	ACTIVITIES
August 3-7	Installed new office communicator.
August 10	Clearance
August 13	Server Troubleshooting. Windows Server 2003 installation.
August 17- 19	Desktop Support
August 21	Server room troubleshooting.
August 24-26	IT Support (Imaging & PC setup)
August 27	Introduced to telecommunication
August 28	Desktop Support

Problems Encountered while Performing the Task and How it was Solved

One of the problems we had was when one of the projectors couldn't connect to the laptops. Even granting the user special privileges did nothing.

Another problem was fairly basic. Paper jam in a printer. We had to dismantle it and go really deep into the machine to find the rest of the paper and clean it up.

One program required in the business process was not installing properly and it took us at least 2 days to solve. It involved having the user log in their credentials and using administration credentials to install the program properly.

One funny problem was moving 3 stations to a new location. So we dismantled the hardware and started moving it to the new stations, after we get back to the 7th floor our supervisor found out we moved it to the wrong place so we went back and put it back there again. The next day he got a call and said that we had not moved the pc's to the right stations so we moved it AGAIN. So there were communication errors there.

Salient Practices that were learned that prepares you for the real world of work

One thing I learned is never ever admit that you don't know the solution to a problem. If ever you don't know it just say "I'll come back and I will research on the problem you're having." Saying you don't know it is unprofessional and would make you look stupid. Being honest is important so find the solution no matter what it takes. Be patient with some people because some will be frustrated with their problem and don't be disrespectful. If they do become disrespectful just take the high road and don't answer back at them. You can report them if ever they cross the line at some point.

Relevance of the chosen training

I think the things I learned from the work place were very great because I wanted to learn about software as well. I already know a lot about the hardware so going to the software side was really a good experience for me. I learned how to troubleshoot programs and what processes to take when trying to solve problems with other programs.

Over all Experience

Over all I really loved the time I spent in Xerox. Mostly because I met a lot of new people that became close friends. And I enjoyed it too because majority of the employees are really fun to work with. Not all that serious they seek enjoyment out of their work as well.